Refund policy

Return Policy

At MyHabitopia, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags, accessories, and manuals (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Perishable goods

  • Personalized or custom-made products

  • Digital products or downloadable items

  • Personal care or hygiene products that have been opened or used

  • Items marked as "Final Sale" or "Non-Returnable"

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Return Process

To initiate a return:

  1. Contact our customer support team at myhabitopia@gmail.com.

  2. Provide your order number and the reason for the return.

  3. Wait for return instructions before sending the item back.

  4. Securely pack the item and ship it to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover the return shipping costs.

  • For all other returns, the customer is responsible for return shipping costs unless otherwise stated.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Contact Us

If you have any questions about our return policy, please contact us:

Email: myhabitopia@gmail.com

Thank you for shopping with MyHabitopia. Your satisfaction is important to us, and we are committed to making your shopping experience as smooth and enjoyable as possible.